Terms of Service

1. The service

GetStudios provides a done-for-you product-seeding platform for CPG, health, beauty, wellness, and pet brands: we host your invite-only brand page, provision sending infrastructure, source local business leads in your target geographies, run outreach campaigns you approve, and deliver free-sample orders to your dashboard and connected store.

2. Accounts

You must provide accurate business information, keep credentials confidential, and be authorized to act for your business. You are responsible for activity under your account. Sign-in is available via email/password (with code-based email confirmation) or Google OAuth.

3. Pricing & billing

• Monthly service fee: the plan and amount shown at checkout apply.
• Sampling: no per-lead or sample-order platform fees. You are responsible for sample products and their shipping.
• Cards & Flyers: print and shipping orders are separately quoted as an all-in price and require payment approval. Placement awards, qualified-scan payments, and commissions require separate brand funding; these costs are not included in the subscription. Payment-provider fees and settlement availability affect the funds available for transfer.
• Invoices are issued monthly (flat service fee). Payments are processed by Stripe. Failed payments may pause campaigns.
• Prices may change with 30 days' notice; changes never apply retroactively.

4. Campaigns, approvals & conduct

• Outreach messages are drafted for your review; nothing sends without your approval. You may edit sequences anytime.
• We send from dedicated domains and mailboxes provisioned for your business. Domains auto-renew yearly while your subscription is active; on cancellation we may retire them.
• All outreach includes opt-out instructions and complies with CAN-SPAM and applicable anti-spam laws. You must not use the service for unlawful, deceptive, or B2C marketing, or to contact recipients who have opted out.
• You are responsible for the accuracy of your product claims, for fulfilling sample orders in a timely manner, and for honoring perks you advertise to partner businesses.
• For card campaigns, brands approve the offer and both sides of the artwork before printing. Brands must have rights to submitted images and review AI-generated claims. Businesses agree to the campaign's placement and compensation terms when applying. Paid placements must be disclosed appropriately; they are not purchased reviews or required endorsements. Healthcare and veterinary placements require additional review.

5. Pause, cancellation & refunds

Pause or cancel anytime from your dashboard. Pausing stops campaigns and billing; cancellation stops future charges. Monthly fees are non-refundable for partial months except where required by law.

Pausing a card campaign does not cancel print orders already accepted by the printer or erase earned obligations. Contact support about printing disputes or unused funding. Commission calculations can be adjusted for refunds, cancellations, fraud, or attribution corrections. Business earnings remain subject to the accepted hold period, minimum payout, cleared funding, and Stripe Connect verification. A transfer to a connected account is not a guarantee of a particular bank arrival date.

6. No guaranteed outcomes

We commit to operating campaigns professionally, but we do not guarantee any specific number of business partners, sample orders, or revenue.

7. Intellectual property

The platform, copy, and infrastructure are ours. Your business data and approved messages remain yours. You grant us a license to use them to operate your campaigns.

8. Limitation of liability

To the maximum extent permitted by law, our total liability is limited to the fees you paid in the 3 months before the claim. We are not liable for indirect, incidental, or consequential damages.

9. Termination

We may suspend accounts that violate these terms, fail to pay, or abuse the service (including spam complaints caused by misuse). You may export your lead data before closing your account.

10. Contact

GetStudios — legal questions: hello@getstudios.com. See also our Privacy Policy.